Rights & Responsibilities
You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.
In order to assist you in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the advice given.
You must accept that we require 72 hrs notice to process a prescription request and that a 'normal routine appointment' is likely to be offered within a week of your request.
You must also accept that our 'emergency' appointments relate to medical urgency, not personal urgency. Please remember this when making appointments with our reception team.
Finally, you must understand that our reception team will ask for explicit information when dealing with a request for a visit or telephone conversation with our GPs. They are part of our team here and are subject to confidentiality agreements. Our GPs demand this information to enable us to safely manage patient risks therefore do not be surprised when this happens.
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. We accept this and will process this request as quickly as possible.
The practice has the right to remove any patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal. We will not tolerate our staff being treated in a disrespectful manner.
Patients who are verbally abusive, violent or threaten violence towards GP’s or their staff will be reported to the police and will no longer be able to use the services at this practice.