Noticeboard

A message from Dr Claire Laband

I have now retired after a year of sick leave having been diagnosed with pancreatic cancer in December 2020.

I joined Cheddar Medical Centre in July 2001 and the twenty years since then have been the happiest of my professional life. The whole practice shares the ethos of continuity of care and accessibility which is good for patients and what makes the job so satisfying.

CORONAVIRUS - If you are visiting the practice please wear a face covering. Up to date information is available here.  

Flu Vaccinations We are now able to offer flu vaccination appointments. Click here to find out whether you are eligible for a free vaccine or call the practice to book your appointment. Flu Vaccinations are now back in stock! If you are eligible for a vaccine and haven't yet had one please give us a ring to boom your appointment.

Type 1 Opt Out: The way NHS Digital handles some patient data is changing on the 1st of July. You can find more information here. If you want to "opt out" of NHS Digital using your data in this way you must complete this form and return it to us before 23rd June 2021. 

CQC Inspection 2019We are delighted to announce that we were inspected by the Care Quality Commission in October and have been graded as "Good" full details of the inspection report can be found here.

writingComments & Complaints

We have our own complaints procedure and, if you need to make a complaint, please address it to the Practice Manager, Mrs Pauline Drummond who will take full details of your concerns and decide how to deal with the problem. Full details of our complaints procedure may be found in our complaints leaflet. 

We would be grateful for any suggestions you may have to improve the services we offer – please direct these to the Practice Manager. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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