Noticeboard

IMPORTANT - CORONAVIRUS - If you are visiting the practice please wear a face covering. Up to date information (including COVID vaccine news) is available here


Flu Clinics Please read our flu clinic information page before booking an appointment. 


Dr Claire Laband Sadly our GP Dr Claire Laband has been diagnosed with pancreatic cancer. She has been a much loved GP partner at Cheddar Medical Centre for many years, and was already planning her retirement from later in 2021. She has now had to leave her clinical work abruptly in order to undergo treatment for pancreatic cancer. For those patients who would like to pass on their good wishes to Dr Laband, please send emails to Cheddarmc.chedmed@nhs.net with the subject "Claire Laband Retirement". We will ensure these good wishes are passed on to her.


Sexual Health - Free chlamydia and HIV testing is available from: www.freetest.me/landing/swish 


 CQC Inspection 2019We are delighted to announce that we were inspected by the Care Quality Commission in October and have been graded as "Good" full details of the inspection report can be found here.


Prescription Requests - From 1st September 2019 there will be changes to the way we handle some prescription requests. Please see our Repeat Prescriptions page for more information. 


writingComments & Complaints

We have our own complaints procedure and, if you need to make a complaint, please address it to the Practice Manager, Mrs Pauline Drummond who will take full details of your concerns and decide how to deal with the problem. Full details of our complaints procedure may be found in our complaints leaflet. 

We would be grateful for any suggestions you may have to improve the services we offer – please direct these to the Practice Manager. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website