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Noticeboard

FLU VACCINATION CLINIC


Flu season is here again!


Speak to a member of our reception team today to book an appointment for your flu vaccination.


Our next Flu clinic is Saturday 17th November


At our next clinic we will only be allowing patients into the surgery


15 MINUTES before their appointment so please do not turn up before that time.


YOU WILL BE TURNED AWAY.


When you do enter the surgery you will be directed to the seats provided and we will retain safe access and egress to the surgery at all times.


Our staff are there to help and direct our patients in a safe manner and we expect them to be treated with respect.



writingComments & Complaints

We have our own complaints procedure and, if you need to make a complaint, please address it to the Practice Manager, Mrs Pauline Drummond who will take full details of your concerns and decide how to deal with the problem. Full details of our complaints procedure may be found in our complaints leaflet. 

We would be grateful for any suggestions you may have to improve the services we offer – please direct these to the Practice Manager. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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